Privacy Commitment
- 256-bit SSL Encryption
- No sale of data to third parties
- KYC Securely Protected
- Right to access & delete data
- Malaysia PDPA Compliance
Important Note: This Privacy Policy describes the data protection practices of ibet2.app ("ibet2", "we", "us"). By registering or using the ibet2 platform, you agree to the terms of this Privacy Policy. Please read it carefully — your privacy is our priority.
Full Encryption
All data transmitted between your device and ibet2 servers is protected with 256-bit SSL encryption without exception.
No Data Sales
Ibet2 has never and will never sell, rent, or exchange your personal data to any third party for commercial purposes.
Controls in Your Hands
You have the right to access, correct, or request deletion of your personal data at any time through our customer support.
PDPA Compliance
Ibet2's data protection practices comply with Malaysia's Personal Data Protection Act (PDPA) and relevant international standards.
Secure Servers
Your data is stored on servers protected by multi-layered access controls, 24/7 monitoring, and regular backups.
Biometric Verification
The ibet2 app supports biometric login (fingerprint and facial recognition) as an added layer of security for your account.
1 Introduction and Scope of This Privacy Policy
Ibet2 is an online gaming platform operating under the domain ibet2.app, dedicated exclusively to users in Malaysia. We understand that user trust is our most valuable asset, and that trust begins with how we handle your personal information.
This Privacy Policy transparently outlines the types of information we collect, the purposes for which it is used, how long it is retained, and the rights you hold over that data. This Policy covers all your interactions with ibet2, including through our website, Android and iOS mobile apps, and all communication channels such as live chat and support email.
We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and industry best practices in data management. Any inquiries regarding this policy may be directed to our team through the channels stated in Section 11.
Ring summary: ibet2 only collects data that is strictly necessary, uses it solely for the stated purposes, and does not share it without a legitimate reason. You are always in control.
2 Personal Information We Collect
Ibet2 collects your personal information through various means when you use our platform. The following are the types of data involved:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Registration form, KYC |
| Contact Data | Email address, phone number, residential address | Registration, profile updates |
| Financial Data | Bank account number, account holder name, e-wallet information | Deposit & Withdrawal Process |
| Technical Data | IP address, device type, operating system, web browser | Automatically during use |
| Activity Data | Game history, betting records, transaction logs | Platform activity |
| Communication Data | Live chat records, support emails, feedback | Customer support interactions |
We only collect data that is strictly necessary to provide our services. You are not required to provide all requested information, however failing to do so may limit access to certain platform features, particularly those related to the withdrawal process that requires KYC verification.
3 How We Use Your Data
The personal information we collect is used for legitimate and specific purposes only. ibet2 does not use your data for any purpose beyond what is stated below:
- Account management: Creating and maintaining your account, verifying your identity, and processing your requests.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
- Platform security: Detecting and preventing fraud, money laundering, and suspicious activity.
- Customer support: Understanding your issue and providing effective, relevant assistance.
- Platform improvement: Analyzing usage patterns to improve features, performance, and the overall user experience.
- Service communications: Sending important notifications related to your account, transactions, security, and policy updates.
- Legal compliance: Fulfilling legal obligations and requirements of relevant regulatory bodies.
Marketing Communications: ibet2 may send you information about promotions, bonuses, and the latest offers. You can opt out of marketing communications at any time through the notification settings in your account.
4 Data Security Measures
Ibet2 invests seriously in security infrastructure to ensure your personal and financial data is protected at all times. The following are the layers of protection we have implemented:
- 256-bit SSL Encryption: All communications between your device and ibet2 servers are encrypted using the latest unbreakable TLS/SSL protocols.
- Two-Factor Authentication (2FA): An additional security layer requiring a second verification during login or large transactions.
- 24/7 Monitoring: Our security team continuously monitors systems to detect any unusual activity or intrusion attempts.
- Internal access controls: Only authorised personnel may access user data, and all access is logged for audit purposes.
- Regular backups: Your data is regularly backed up to a separate secure location to ensure service continuity.
- Security testing: The ibet2 platform undergoes regular security testing by qualified independent parties.
While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of a security incident affecting your data, ibet2 is committed to notifying you within a reasonable timeframe and taking appropriate remedial action.
5 Sharing Information with Third Parties
Ibet2 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited circumstances where data sharing is necessary for platform operations:
- Payment providers: Required transaction information is shared with payment processors (such as FPX, Touch 'n Go, Boost) solely to process your transactions.
- Game providers: Minimum required data is shared with game providers (such as Pragmatic Play and Evolution Gaming) to deliver a seamless gaming experience.
- Identity verification services: Your KYC documents may be submitted to a trusted identity verification service for security purposes.
- Legal requirements: ibet2 will disclose required information if mandated by law, court order, or a legitimate request from government authorities.
All third parties that receive your data are required to handle it in accordance with security standards equivalent to those of ibet2 and are not permitted to use it for any other purpose.
Ibet2 signs non-disclosure agreements (NDAs) and data processing agreements with all our third-party partners to ensure your data remains safe wherever it is processed.
6 Cookies, Analytics and Tracking Technologies
The ibet2 platform uses cookies and similar tracking technologies to enhance the user experience and understand platform usage patterns. Cookies are small text files stored on your device as you browse our site.
The types of cookies we use include:
- Strictly necessary cookies: Required for core platform functions such as login session management and security. Cannot be disabled.
- Performance cookies: Collecting information on how users interact with the platform to help us improve performance and detect technical errors.
- Functional cookies: Remembering your preferences such as language and display settings for a more personalized experience.
- Analytics cookies: Helping us understand platform traffic and usage patterns in aggregate and anonymized form for improvement purposes.
You can manage or disable most cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the ibet2 platform.
7 Your Rights as a User
As an ibet2 user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act (PDPA):
Right of Access
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 14 business days.
Right to Rectification
If any of your personal data is inaccurate or out of date, you may request a correction through your profile settings or by contacting customer support.
Right to Erasure
You may request deletion of your personal data, subject to legal retention requirements and any outstanding financial obligations.
Right to Restriction of Processing
In certain circumstances, you may request that we restrict how we process your data, particularly if you dispute the accuracy of that data.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time, and we will stop immediately.
8 Data Retention Period
Ibet2 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.
- Active account data: Retained for the duration your account remains active and for a specified period following account closure.
- Financial transaction records: Retained for a minimum of seven (7) years in accordance with financial and audit legal requirements.
- KYC documents: Retained in accordance with applicable anti-money laundering (AML) legal requirements.
- Support communication logs: Retained for three (3) years for reference and service improvement purposes.
- Analytics data (anonymised): May be retained for longer periods as it cannot be linked to any specific individual.
Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.
9 Underage Users
The ibet2 platform is exclusively for users aged 18 and above. We do not accept registrations from individuals under the age of 18 and do not intentionally collect personal data from minors.
If we discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, the relevant account will be closed immediately and all associated data will be promptly deleted.
If you have information or reason to believe that a minor is using the ibet2 platform, please contact our support team immediately so that appropriate action can be taken.
10 Amendments to This Privacy Policy
Ibet2 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry developments. Each update will include a new effective date at the top of this page.
For material and significant changes, ibet2 will notify you via your registered email or through a prominent notice on the platform. For minor changes, publishing the updated version on this page is sufficient.
You are encouraged to review this Privacy Policy periodically. Continued use of the ibet2 platform after changes are published means you accept the updated policy.
11 How to Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we welcome you to contact us via:
- Live Chat: The fastest way — available 24/7 directly within the ibet2 platform. Our team communicates in Bahasa Malaysia.
- Privacy Email: [email protected] — specify your email subject as "Privacy Inquiry" for faster handling.
- FAQ: Visit page FAQ us for answers to frequently asked privacy questions.
We are committed to responding to all privacy-related inquiries within 48 business hours. For more complex requests such as data access or data deletion requests, the processing period is up to 14 business days.
Guaranteed response: Every privacy inquiry submitted to ibet2 will receive a written response. We will not ignore any complaint raised carefully and in good faith.